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January 18th, 2012
The Travel Corporation wins Dale Carnegie Award
In Outstanding Achievement in Staff Development
January 10th, 2012 (Toronto) – Today, the Travel Corporation of Canada was presented with the Dale Carnegie Business Group’s 100th Anniversary Award for Outstanding Achievement in Staff Development.
This special award was created to acknowledge the winning organizations’ ongoing, enthusiastic commitment to training and personal improvement as a fundamental element of their business success philosophy.
 “We are thrilled and honoured to receive this award from the Dale Carnegie Business Group,” says Jeff Element, President of the Travel Corporation. “We would like to acknowledge all of the incredible efforts of our entire team in Canada and around the globe.”
The Travel Corporation is a highly successful international travel group with over 25 award winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. The Travel Corporation’s guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
It is family-owned and has been in business for four generations, maintaining an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. The Group serves over one million customers per year, and is dedicated to providing them with excellent service, value and quality in every one of its businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. Today, they are seen as market leaders in their respective niches.
“We are proud to operate in 60 countries, on five continents, with over 35 offices and more than 4,000 team members,” Element points out. “Wherever they are located, our people are the very foundation of our business.”
Dale Carnegie Training, a world leader in the field of staff development through improved communications and human relations, celebrates its 100th anniversary in 2012. Today’s Special Award presentation is part of the 100th Anniversary celebration.
“Only 10 in a million companies make it to the one-century mark,” Kevin Crone points out. “We are proud to be marking this anniversary and in 2012, The Travel Corporation will be celebrating two milestone anniversaries with their two biggest brands: Trafalgar’s 65th anniversary and Contiki Holidays’ 50th anniversary.”
Both the Dale Carnegie organization and The Travel Corporation believe that putting people first, investing in people and building relationships with employees and customers is the first priority in business. The relationship between Carnegie and The Travel Corporation has become stronger with each passing year, and graduates include President Jeff Element.
“We are very pleased and proud to present The Travel Corporation with this well-deserved award for Outstanding Achievement in Staff Development,” says Kevin Crone. “The Travel Corporation stands as an excellent example of the business success that can be achieved through commitment to ongoing personal development. Congratulations to Jeff and the entire team.”
For more information, please contact
Rita Smith
647 242 5505
rsmith@dalecarnegie.ca
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January 9th, 2012
 Front row: George Tsinokas (Valentino's), Rita Smith (Dale Carnegie), Vasile Tsinokas (Valentino's), Bill Buslepp (Dale Carnegie). Second row: Teresa Shaver (Whitby Chamber of Commerce), David Dias, (Proctor and Gamble)
Valentino’s Grande Salon wins Carnegie Award
Outstanding Achievement in Staff Development
January 4th, 2012 (Whitby) – Today, Valentino’s Grande Salon was presented with the Dale Carnegie Business Group Award for Outstanding Achievement in Staff Development.
This special award was created to acknowledge the winning organizations’ ongoing, enthusiastic commitment to training and personal improvement as a fundamental element of their business success philosophy.
Valentino’s Grande Salon is a pre-eminent business in Durham Region and one of the most successful salons in the country. Since its inception, Valentino’s has been dedicated to training its staff in the newest, trend-setting techniques and products the industry has to offer. Valentino’s has earned numerous awards and accolades, including the highly prestigious Contessa “Salon Team of the Year” award.
Founded in 1985 by brothers George and Vasile Tsinokas, Valentino’s is the largest trainer of apprentice hairstylists and colourists in the province of Ontario: more than 85 individuals are on staff at Valentino’s.
“Where a lot of people finish training, we are just beginning,” says co-owner George Tsinokas. “We invest in our people continuously…we have invested more than $2.5 million in training alone since we opened and have an 80 per cent retention rate among our staff.”
In addition to running an award-winning salon which has become a cornerstone business in Durham, five years ago George and Vasile launched Valentino’s Training Academy. The Academy is adjacent to the Salon, which has expanded to dominate almost an entire block in downtown Whitby. Individuals interested in exploring a career in styling and colouring are welcome to enroll in a Valentino’s training program, whether or not they decide to remain with the Salon.
Because of its commitment to training, Valentino’s has experienced growth for 14 straight years. It even grew during the recession of 2008-09 and continues to grow today.
In recent years this has included sending key personnel on the Dale Carnegie Course, as both George and Vasile are graduates and supporters of the program. Additionally, George has served as an Assistant Business Coach on the Carnegie program. “Every one of my staff who has taken the Dale Carnegie Course has gone on to be part of our leadership team,” George points out.
“Certainly we are very excited and honoured to receive this award from the Dale Carnegie Business Group,” says Vasile Tsinokas. “We want to acknowledge all of the incredible efforts of our entire Educational Team. It is the work which they have done over several years to make the Training Academy a success. We thank them and are very proud of them.”
Dale Carnegie Training, a world leader in the field of staff development through improved communications and human relations, celebrates its 100th anniversary in 2012. Today’s Special Award presentation is part of the 100th Anniversary celebration.
“Both the Dale Carnegie organization and Valentino’s believe that putting people first, investing in people and building relationships with employees and customers is the first priority in business. The relationship between Carnegie and Valentino’s goes back over twenty years, when owners George and Vasil Tsinokas entered our programs,” says Kevin Robert Crone, Managing Partner at the Dale Carnegie Business Group in Toronto.
“We are very pleased and proud to present Valentino’s with this well-deserved award for Outstanding Achievement in Staff Development. Valentino’s Grande Salon stands as an excellent example of the business success that can be achieved through commitment to ongoing personal development. Congratulations to George, Vasile, and the entire Valentino’s team.”
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For more information, please contact
Rita Smith
647 242 5505
rsmith@dalecarnegie.ca
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December 9th, 2011
Putting people first: the Fairmont Royal York Hotel focuses on its people, wins Leadership award from Dale Carnegie Business Group
November 22, 2011 (Toronto) – The Fairmont Royal York Hotel was presented with the Dale Carnegie & Associates 2011 Leadership Award today.
The Leadership Award was created by Dale Carnegie & Associates in 1985 to recognize companies who are dedicated to the ideal that their people, their employees, are as important to the overall success of the organization as any technology, patent or business strategy. These are companies who are committed to improving their performance by developing their people.
Dale Carnegie Training, a world leader in the field of staff development through improved communications and human relations, will celebrate its 100th anniversary in 2012. Today’s Leadership Award Presentation marks the launch of one year of Carnegie Anniversary Celebrations.
“Both the Dale Carnegie organization and the Fairmont Royal York Hotel believe that putting people first, investing in people and building relationships with employees and customers is the first priority in business. That is why Carnegie and the Fairmont Royal York Hotel have worked so well together for almost 15 years,” says Kevin Robert Crone, Managing Partner at the Dale Carnegie Business Group in Toronto.
“The Fairmont Royal York has consistently demonstrated its commitment to its employees through a wide range of programs and policies designed to bring out the best in its people, which is why the Carnegie Awards selection committee chose to present the 2011 Leadership Award to the Fairmont Royal York.”
Over the past 14 years Dale Carnegie and the Royal York have worked in partnership to help staff develop and grow. Three Fairmont Royal York Hotel managers enrol in every Dale Carnegie program offered; to date, approximately 180 managers have graduated from the course. An estimated 1700 people have graduated the Dale Carnegie course on the Fairmont Royal York’s premises, and thousands more have attended specialty workshops, seminars and preview meetings.
Employees at the Fairmont Royal York have access to programs including management training, high potential internal talent mentoring, ongoing coaching and cross-training system. Staff can access tuition reimbursement for education programs including a partnership with Cornell University online degrees.
The hotel offers monthly and annual recognition awards, along with daily informal “Bravo Grams.” “Businesses which commit to Carnegie principles are among the most successful in Canada. Clients of the Royal York see this commitment everyday, in every detail of the service provided to them. People come first here,” notes Crone.
The Leadership Award was presented by Kevin Crone of the Dale Carnegie Business Group to Andrew den Oudsten, Hotel Manager, and Anna Chartres, Regional Director of Human Resources for the Fairmont Royal York Hotel at the hotel’s monthly Managers’ meeting. “Our colleagues are part of a 100-year tradition of delivering excellent service at some of the most iconic
hotels in the world, but it is our service and our people that makes Fairmont hotels and resorts so memorable for our guests,” says Anna Chartres.
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October 14th, 2011
The classic book “How To Win Friends and Influence People” by Dale Carnegie (pictured) was first published in 1936. This week, a new edition of the title was released, and it is packed with all new information for the digital era.
Over the past 75 years or so, while our means and ways have shifted toward the electronic, our motives have remained fairly constant. We still want people to like us. We still need people to do us favors. We still need to balance the personal and the professional in our friendships.
“One cannot argue that the fundamental techniques originally crafted by Carnegie, including how to be genuinely interested in other people, how to be a good listener and how to win people to your way of thinking by having them respect you, are not long-standing theories,” said Peter Handal, chief executive at Dale Carnegie & Associates, in an interview with VentureBeat.
“However, with Facebook, Twitter, LinkedIn and blogging, our workplace is forever changed. Gone are the days of building a friendship through face-to-face communications; instead we resort to email, texting, phone calls and video sessions for meetings.”
But Handal says we can still succeed in being professional, likable and helpful to others using these new media and Carnegie’s original philosophies. Read full article.
Tags: How To Win Friends & Influence People In The Digital Age, New book by Dale Carnegie
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August 25th, 2011
 Dave Mather As a youngster, when my mother or father asked my brother and me, “who did this?” we’d answer, “nobody.” At our house, Mr. Nobody caused plenty of trouble.
In business conversations with owners, executives, managers, and employees, I track how many times Mr. Nobody is at fault. Owners or executives tell us, “I know we need to improve around here and we’re all for it. The problem is [department x].”
We then speak with people in that area and they say, “We totally support any effort to change, but the real problem is [department y].” We then visit that department and hear, “The real problem is management.”
Now we’re back to management, who tells us the real problem is people who aren’t engaged, don’t align with the business strategy, and aren’t willing to take ownership or responsibility. My parents would say that’s Mr. Nobody at work. Read more from Dave
Tags: Management Strategy; Business Strategy
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August 12th, 2011
A warning: In this article we challenge some deeply ingrained, invisible core beliefs.
 In social science, a “problem” is often something I don’t like, don’t want, or want to eliminate. In physics, a “problem” is a conflict that prevents a system from achieving its desired objective. Physicists also contend that, if there appears to be a conflict, there is an underlying false assumption.
While management appears to see a different reality than employees, there is only one reality and it is not so complex that others cannot see or understand it. For example, to remain competitive, … Read More
Tags: Problem-solving; Business Management; Management Tools; Managing teams
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August 2nd, 2011
Having a reputation for being a problem-solver is a valuable thing, but relinquishing credit to a boss is often smart as well. With peers, it’s another matter. Read More: http://management.fortune.cnn.com/2011/07/29/does-it-matter-if-your-boss-steals-your-ideas/
Tags: Business, Communication, Dealing with a bad boss
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